TERMS AND CONDITIONS


Welcome and Thanks for your interest in Supremo.

Before assessing the terms & conditions please note that terms & conditions might change anytime. Therefore, please check the terms & condition every time you place an order.

Order Policy:

# Order is possible for available items only

# Paid orders cannot be cancelled or refunded, for both Cash on Delivery (COD) & Online Payment by bKash, Nagad, Rocket, Visa & MasterCard.

# Home Delivery orders will be processed after the confirmation from our Customer Care representative.

# Please contact our Customer Care for any kind of order related issues.

 

Customer Care contact number: +8801717-305485 (Service available through out the week, Time: (9:00AM-6:00PM)

Pricing policy:

# Our product prices are inclusive of VAT & TAX

# Price All of a product might vary in Supremo bricks and mortar store & website due to periodic promotional offers

# Technical error in pricing information might take place due to system malfunction. In such situation, Supremo has the authority to cancel the order. We apologize for any inconvenience that may occur.

Shipping Policy:

Supremo  highly values the urgency of your orders. We endeavor to make sure that your ordered products reach your door in the fastest possible time. 

Once your order is confirmed, you will receive a confirmation mail from our Customer Services Department.
Your ordered products will be sent to your given address in 3 to 7 business days for anywhere in Bangladesh.

We start the shipping process within 24 hours. So, if you want to cancel or modify any order, please inform our Customer Services Department at your earliest.
After you receive the shipment, our delivery team will wait for 10 minutes to let you try on the product. If you have any issue with the product you can contact our Customer Services Department and return the product instantly.

Please note:

  • No discounted/special offer item will be exchanged/ refundable.

  • No monetary refund is acceptable.

Please note our shipping charge policy as follows:

# Inside Dhaka delivery: Deliver within 3 business days

# Outside Dhaka delivery: Deliver within 3 to 7 business days

# Inside Dhaka delivery fee is 70 Taka

# Outside Dhaka Delivery fee is 150 taka

Please note that we are associated with a shipping company to deliver orders. Hence, the delivery process is not completely in our control. We apologize for occurrence of any damage & promise to compensate for it.

Color Inconsistency:

We have tried our best to portray the accurate color of the products on website. However, still customers might experience color inaccuracy due to monitor discrepancies.

Information Inconsistency Disclaimers:

The website might display inaccurate information regarding product price, availability, pictures, size & color at times due to technical malfunctions. Sailor reserves the authority to correct & update that information from time to time.